pages/faq
Who makes these boards?
Every single piece is made by one person — me, MO — in a small shop in Alberta, Canada. No employees, no production line, no shortcuts. Every board is cut, glued, sanded, finished and branded by my own hands.
Where are you located?
Rural Alberta, Canada. Surrounded by prairie, sawdust and strong coffee.
Are these boards really handmade?
Completely. Every piece starts as raw lumber and ends as something unique. No two boards are ever identical because no two pieces of wood are ever identical.
Ordering and Custom Orders
How do I place a custom order?
Fill out the custom order form on the Custom Order page. I'll reach out personally within 48 hours to discuss your vision before anything is started.
How long does a custom order take?
Typically 2-3 weeks depending on complexity and current order volume. Rush orders may be available — just ask.
Do you take deposits on custom orders?
Yes. A 50% deposit is required to begin. Final payment due upon completion.
Can you burn a name or message into my board?
Absolutely. Just mention it in your order notes.
Can I request specific wood species?
Yes. If I have it in the shop it's available. Just ask.
Shipping and Delivery
Do you ship across Canada?
Yes. All boards ship via Canada Post or courier. Shipping calculated at checkout.
Do you ship internationally?
Currently Canada only. Check back as MO Builds grows.
How are boards packaged?
Every board is carefully wrapped and packaged with your handwritten wooden care card inside.
What if my board arrives damaged?
Contact me immediately with photos. I'll make it right. Every time.
Product Questions
Are your boards food safe?
Completely. Every board is finished with Watco butcher block oil — fully food safe.
What wood species do you use?
Maple, walnut, cherry, oak, hickory and more. Visit the Wood Species page for details.
Why are some boards more expensive?
Price reflects material cost, complexity and time. A simple board takes hours. A geometric statement piece can take days.
Will my board warp?
All wood moves with humidity — that's normal. Proper care keeps your board flat for decades.
Care and Maintenance
How do I care for my board?
Hand wash only — never dishwasher
Dry immediately after washing
Never soak in water
Oil every 1-3 months with food safe mineral oil
Store flat in a dry location
How do I oil my board?
Apply generous coat of food safe oil to all surfaces. Let soak 20 minutes. Wipe excess. Repeat until wood stops absorbing.
Can my board go in the dishwasher?
Never. Not even once.
Returns and Satisfaction
What is your return policy?
Due to the handmade nature of each piece returns are not accepted. However if there is ever a craftsmanship issue I will fix or replace your piece. Your satisfaction matters more than anything else.
What if I'm not happy with my custom order?
I won't let that happen. Every custom order includes a personal conversation before anything is started.
Every board that leaves this shop has my name burned into it. That's not just branding — that's a promise.
There are a lot of cutting boards in the world. But this one... this one's yours.
— MO